Q: My door hesitates half way closed.
A: Needs more tension, pull down on nylon cord at
Q: My door reverses back when opening.
A: Could be an object in the bottom track or tray that is causing resistance. Clean out both track and tray
Q: The door is ballooning in the tray or rushes forward in the closing cycle.
A: Add more tension, as per above.
Q: My door is dragging in the tray and bottom track.
A: Add more tension, as per above.
Q: My control box does not work.
A: Check the fuse and change if necessary
Q: My remote does not work.
A: Change the battery. Check you are pressing on the bottom of the large button then try the remote again.
Q: My remote works intermittently.
A: You may be too far away from the receiver, or the batteries are going flat.
Q: My motor
A: Check the fuse in the control box and check power point.
Q: I can hear a clunking noise when nearly open.
A: The large ring gear in the motor has stripped the gearing. Call your service person.
Q: I can hear the motor working but not operation the door.
A: Check the disengage lever on top of
For more information, you may print out the General Maintenance Sheet and have it close to your door at all times.